Simple, fair terms for using DoorLetter.

Agreement

By using DoorLetter, you agree to these terms. If you do not agree, do not use the service.

What DoorLetter is

DoorLetter is a communications and mailing platform. We let you write personal letters and notes and have them printed and mailed (via Lob and the USPS) to residential addresses, and we provide an inbox so recipients can reply. We also offer optional paid products such as buyer-lead unlocks, demand reports, and seller visibility.

Not a licensed real-estate broker

DoorLetter is not a licensed real-estate broker, agent, or appraiser, and we do not provide brokerage, legal, financial, or tax advice. We do not represent the buyer or the seller, negotiate transactions, or guarantee any outcome. You are responsible for engaging your own licensed professionals.

Fair Housing & non-discrimination

You must comply with the federal Fair Housing Act and all applicable state and local fair-housing, anti-solicitation, and consumer-protection laws. You may not include content that discriminates on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected class. Letters reflect the individual sender’s own views — not DoorLetter’s — and we do not pre-screen or endorse them.

Eligibility

You must be at least 18 years old and a U.S. resident (or have a legitimate property interest in the U.S.) to use DoorLetter.

Acceptable use

• Use DoorLetter only for genuine, personal property outreach — not spam, harassment, or bulk solicitation unrelated to a real interest.
• Do not send threatening, deceptive, defamatory, or unlawful content.
• Do not misrepresent your identity or impersonate others.
• Respect opt-out and suppression requests.

Your content

You are responsible for what you write. You grant us a limited license to print, transmit, and deliver your content solely to provide the service. We may remove content or suspend accounts that violate these terms.

Email & electronic communications

By using DoorLetter you consent to receive transactional emails (such as delivery and reply notifications). Any commercial email we send complies with the CAN-SPAM Act, including a clear opt-out. The buyer↔seller reply flow operates through your DoorLetter inbox.

Payments

Paid packs and products are billed through Stripe in U.S. dollars. Prices are shown exclusive of any applicable sales tax, which may be added at checkout. Letter credits do not expire.

Refund policy

Letters are custom-printed and mailed on your behalf. Once a letter has been submitted for printing or mailing, it is non-refundable. If DoorLetter makes an error (for example, a letter is not mailed due to our fault), contact us and we will re-send it or credit your account. Unused credits may be refunded at our discretion.

Disclaimer of warranties

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that letters will be delivered, opened, or answered, or that you will find or buy a home.

Limitation of liability

To the fullest extent permitted by law, DoorLetter will not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or $100.

Indemnification

You agree to indemnify and hold DoorLetter harmless from claims arising out of your content, your use of the service, or your violation of these terms or applicable law (including fair-housing and anti-spam laws).

Binding arbitration & class-action waiver

Please read this section carefully — it affects your legal rights. Any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring qualifying claims in small-claims court. You and DoorLetter waive any right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement by emailing legal@doorletter.com within 30 days of first accepting these terms.

Termination

You may stop using DoorLetter at any time. We may suspend or terminate accounts that violate these terms or applicable law.

Governing law & venue

These terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to the arbitration section above, the exclusive venue for any permitted court action is the state or federal courts located in Delaware.

Changes

We may update these terms from time to time. Material changes are reflected by the “Last updated” date above; continued use after changes means you accept them.

Contact

Questions about these terms? Reach us through our contact form or at legal@doorletter.com.