Simple, fair terms for using DoorLetter.

These terms describe how you may use DoorLetter, what we expect from you, and what you can expect from us.

Acceptable use

When using DoorLetter, you agree not to:

Harass, intimidate, or threaten homeowners or other users.
Send spam, scams, or unsolicited mass messages.
Submit content that is hateful, abusive, discriminatory, or illegal.

Note content guidelines

Notes should be respectful, accurate, and appropriate. You are responsible for the content you send, and we may refuse or remove messages that violate these terms.

Do not impersonate someone else.
Do not include defamatory or misleading statements.
Keep your note focused on your intent and circumstances.

Payment terms

Some features of DoorLetter require payment. All charges are processed through Stripe. By using paid features, you authorize us to charge your chosen payment method.

Refund policy

We do not offer refunds for delivered notes. If a note was not delivered due to an error on our end, contact support and we will investigate it promptly.

Liability limitations

To the fullest extent permitted by law, DoorLetter is not responsible for indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid to DoorLetter in the prior 12 months.

Governing law

These terms are governed by the laws of Delaware, USA, without regard to conflict of law principles.

Contact

If you have questions about these terms, please reach out to us at hello@doorletter.com.