Simple, fair terms for using DoorLetter.

Agreement

By using DoorLetter, you agree to these terms of service. If you do not agree, do not use the service.

Service description

DoorLetter is a platform that enables buyers to send physical letters to homeowners. The service involves three parties: DoorLetter (the platform), the buyer (letter sender), and the homeowner (recipient).

Eligibility

You must be at least 18 years old to use DoorLetter. You must be a US or Netherlands resident, or have a legitimate property interest there.

Account & security

You must provide accurate and complete information when creating an account. You are responsible for keeping your password secure and for all activity that occurs under your account.

Acceptable use

When using DoorLetter, you agree not to:

• Harass, intimidate, or threaten homeowners or other users.
• Send spam, scams, or unsolicited mass messages.
• Submit or transmit illegal content.
• Impersonate another person or organization.
• Scrape or use the service in an automated manner.

Note content

Notes must be genuine expressions of interest in the property. No commercial spam, no deceptive content, and no discriminatory language are permitted. You are responsible for the content you send.

Intellectual property

DoorLetter's intellectual property rights belong to DoorLetter. You retain rights to your note content but grant us a license to print and deliver it.

Payments

Payments are processed via a third-party payment processor. By paying, you authorize the charge to your chosen payment method. Prices shown include applicable taxes.

Refund policy

Disclaimer of warranties

The service is provided 'as is'. We do not guarantee that homeowners will respond or that a transaction will result. No warranty that addresses are current or that letters will be received.

Limitation of liability

To the fullest extent permitted by law, DoorLetter's total liability is limited to the amount you paid to DoorLetter in the preceding 12 months. DoorLetter is not liable for indirect, incidental, or consequential damages.

Indemnification

You indemnify DoorLetter against claims arising from your note content or your breach of these terms.

Termination

We may suspend or terminate your account for terms violations. You may stop using the service at any time. Provisions on IP, liability, and indemnification survive termination.

Governing law

These terms are governed by the laws of the Netherlands. Court of first instance: Rechtbank Maastricht (or competent court), unless mandatory consumer law in your country requires otherwise.

Changes

We may update these terms and will email you for material changes. Continued use of the service after notice constitutes acceptance of the updated terms.

Contact

If you have questions about these terms, please reach out via our contact form.